We offer the convenience of getting houseplants sent straight to your door. We also offer local pick up at no cost. Due to high volumes, please allow up to 7 days for your plant to ship. We will make every attempt to ship promptly, but please remember we are a small business.
Please note your order will ship within 1-7 shipping business days. Our shipping business days are Monday-Wednesday in hopes that our plants will not be sitting at the post office over a weekend. We want our plants to arrive in great condition to you. Thank you!
Orders (including preorders) are not able to be cancelled after they are placed. Store credit will be given for the amount purchased to be used at a future time but refunds will not be given.
*We reserve the right to ship plants semi-bare root at any time if the package weighs in more than what was quoted through USPS.*
Online: We carefully inspect all plants before shipping, if there is an issue with your plants health please contact us within 24 hours. Other than health issues, we do not accept returns. We carefully package and ship every plant with care and love, but are not responsible for USPS handling errors. If by chance your plant comes damaged or does not arrive, we can help you file a claim with USPS, but again are not responsible. Filing a USPS claim is the only way to receive a refund in this case.
In store: We pride ourselves on healthy & quality plants but if you happen to come across a problem with your newly purchased plant, please give us a call or come into the store the same day your plants were purchased. We do not accept returns after that time period.